RETURN POLICY

Return & Refund Policy

Thank you for supporting our custom laser engraving and CNC woodworking business. Because our products are individually handcrafted and permanently customized to your exact specifications, we operate under a strict All Sales Are Final policy for all personalized items.

Please review the full details of our policy below before placing your order.

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1. Custom & Personalized Items

No Returns or Exchanges: We do not accept returns, exchanges, or cancellations for change of mind or personal preference once production has begun.

Customer-Approved Design Errors: We are not responsible for any errors (including typos, spelling mistakes, layout issues, or low-resolution logos) that were present in the design, text, or files submitted or approved by the customer. Please review your order details and design proofs carefully before final submission.

Natural Material Variations: Wood is a natural material. Unique variations in wood grain, knots, color, and laser charring depth are natural characteristics of the materials and crafting process. These unique traits are not considered defects and do not qualify for a return or replacement.

2. Shop Errors, Damaged, or Defective Items

We take great pride in our craftsmanship. If we make a mistake, we will fix it.

Reporting Window: Any errors, defects, or shipping damages must be reported to us within 5 business days of the confirmed delivery date.

Proof Required: To initiate a claim, please email us with your order number and clear photographic evidence showing the error or damage.

Resolution: If the error was made on our part (e.g., mismatched text compared to your approved order/proof, incorrect item sent), we will provide a free replacement or a full refund at our discretion.

3. Order Cancellations

Timeframe: You may request an order cancellation within 24 hours of purchase, provided that material cutting, machine programming, or physical production has not yet started.

Design Fees: If custom digital design work, CAD modeling, or vector programming has already been completed prior to cancellation, a partial refund may be issued minus a design/setup fee to cover labor costs.

4. Non-Custom (Stock) Items

If you purchase standard, non-personalized catalog items from our shop:

Return Window: You may return unused, non-custom stock items within 14 days of delivery.

Condition: Items must be in their original, unaltered condition and packaging.

Shipping & Fees: The buyer is responsible for all return shipping costs. Returns on stock items may be subject to a 15% restocking fee.

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How to Contact Us

For any questions regarding your order or to report an issue, please reach out to us via our website's contact form or email us directly at SUPPORT@IRONBUTTERFLYDESIGN.COM.